Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To qualify for a return, you must keep the item unused and in the same condition you received it. It must also be in the original packaging.

Some types of goods cannot be returned. We do not accept returns for perishable goods such as food, flowers, newspapers, or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We grant only partial refunds in certain situations.

• Book with obvious signs of use
• We cannot accept returns for opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
• If an item is not in its original condition, we treat it as damaged or missing parts, not due to our error.
• Return items within 30 days after delivery; beyond that window, refunds are not available.

Refunds

After we receive and inspect your return, our team will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.

If we approve your refund, we will process it and credit your card or original payment method within days.

Late or missing refunds

If you haven’t received a refund, please check your bank account again.

Your credit card company may take some time to post your refund.

Next, contact your bank. We often need some processing time before posting a refund.

If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Sale items

Only regular-priced items qualify for a refund. We cannot refund sale items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at uphotoguy@gmail.com for questions related to refunds and returns.